Financial Data
Updated 29 Sep 2020

All ADSL services are not equal

All broadband ADSL offerings are created equal. Right? Wrong.

Andre Joubert, Entrepreneur, 25 May 2013  Share  0 comments  Print

All the answers to your unique business lifestage questions

When it comes to broadband Internet access, South African businesses have never had it so good. Not only are they spoiled for choice when it comes to how to connect – there’s ADSL, 3G, Leased Line, Fibre, Wireless, VSAT – but prices have plummeted.

In fact, it’s possible to get a “broadband” connection for under R30 per month. Incredible. It almost sounds too good to be true. And if it sounds too good, it may be – particularly for a business that requires a reliable, fast Internet connection.

The greatest risk to business productivity as bandwidth becomes more affordable is the plethora of bargain basement deals that are available – deals that are based on compromised performance.

The challenge for any business is to choose the right connection – at the right price.

For businesses with high traffic volumes as well as those for whom high levels of productivity is essential, uncapped ADSL remains the most affordable option.

But not all uncapped ADSL services deliver the same level of performance. Many ADSL options are designed for home users and may not meet the needs of a business for connectivity that is reliable and fast.

Even if ADSL solutions appear to offer the same specifications and claim to be “business ADSL” solutions, they may not deliver the same performance level.

For example, an (up to) 1Mbps business service from one provider may not perform at the same level as the (up to)1Mbps business service from another.

Questions to ask your ADSL service provider:

  1. Is the service shaped or unshaped? A shaped solution can be extremely slow at times.
  2. Is it throttled in some manner or form? A throttled solution can also be extremely slow.
  3. Is priority given to some kinds of traffic over others such as peer-to-peer applications? And if so, how will this affect my business’s traffic?
  4. Is there a rolling threshold on the uncapped allowance?  If so, what happens when you reach that threshold?
  5. Does the service have connectivity redundancy on its international links? This is essential if one link goes down.
  6. What value-added services do you provide?
  7. Do you provide round-the-clock technical support?

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About the author

Andre Joubert, Entrepreneur

When Andre Joubert joined MWEB in 2004 as the General Manager of the company’s Business division, he already had 18 years’ experience in the IT industry. This included four years at international networking vendor, Cisco System. With overall responsibility for the strategic focus of MWEB Business, he has guided the company to its current position as more than just an Internet Service Provider offering connectivity to businesses of all sizes. With his team of seven divisional managers and approximately 300 staff in three regions – Gauteng, Western Cape and KZN - he ensures MWEB Business delivers innovative, competitively priced and tailored solutions that meet the needs of all 21st century businesses. Andre is married with two children.

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