Are your drivers prepared should they ever have an accident? Organise and include a fleet accident packet in every truck to ensure they collect all the right information in the event of an incident.
Your driver’s been in an accident, but he/she doesn’t know what information to take down. So, all they recorded was a name and a cell phone number – both of which are bogus. All you can think about now is how your insurance premiums are going to increase, if they cover the accident at all.
In the event of an accident, you want your driver to know what to do and what information to capture. Robert Martines, chairman of Corporate Claims Management (CCM), says that fleet accident packets are a straightforward way to record info, while offering instructions that a driver should follow in case of an accident.
These packets can help streamline your drivers’ actions should they find themselves in an unfortunate situation. By helping them record the details you need, it will reduce the risk of missing important information or following incorrect crash procedures.
Related: Expert insights on the state of logistics from TruckX 2017
30 May: Two trucks collide leaving a man critical.
3 June: One killed, another injured in crash into truck on the M4 North Bound.
15 June: Car rear-ends truck leaving a man critically injured.
24 June: Three trucks collide leaving two dead, two injured at Loskop Dam.
29 June: Train crashes into truck leaving three injured, Rustenburg
These are headlines from just one publication. Sure, accidents happen, but you can ensure your drivers are prepared for what happens after.
Here are two benefits of having fleet accident packets in every vehicle at all times:
1. Clear plan of action
In the event of an accident, your driver has a lot to remember in the heat of the moment, including issues related to vehicle damage, where all the vehicles are positioned and insurance information. “Most times drivers are a bit frazzled after an accident or breakdown so we make it very easy to reach us,” says Martines. “CCM provides a client specific letter that can fit within an envelope,” he adds.
It’s critical that your driver’s document as much of the incident as possible, and a customised fleet safety packet that’s suited to your particular operation can help them do this.
2. Capture accurate information
Does your driver know what details to record, and where to find it on the vehicle, such as the vehicle registration disc or trailer plate? Having instructions could help with the accuracy of the information they collect. “We’ve always tried to keep it as simple as possible with the ability to add some customisation,” says Chris Villella, senior director of account management and special markets at The CEI Group.
“It’s not an elaborate document, it’s not 20 pages; it’s there to do its job and help the drivers.” This will help with the success of any insurance claims, but still keep the process user-friendly for your drivers.
Related: Time to upgrade your telematics and remote temperature monitoring systems
Keep your drivers in the loop
Having the packets is one thing, ensuring your drivers know how to use them is another. Stay involved in implementing and educating your drivers about the packets, while streamlining the accident process and reduces further complications. “Drivers typically are so busy that they do not always read notes from the fleet manager or their HR department. Repeated notices, though, helps tremendously in making drivers aware of the company’s concern for their welfare and safety,” adds Martines.
Please find a fleet accident packet template here. You can use this as a starting point when creating your own.
- It’s critical that your driver’s document as much of an incident as possible, and fleet safety packets can help them do this.
- Accurate information collection will help with the success of your insurance claims, but keeping the document succinct will keep the process user-friendly for your drivers.
- Educate your drivers on how to use the packets, to ensure they know what to do should they be in an accident.